do I set up my email?
Online web hosting clients can set up POP Accounts, Forwarders/Aliases,
& Auto-Responders in the Web Browser Control Panel that comes with
every Hosting Online web hosting package. This can be done by yourself,
and without any assistance from the Hosting Online staff.
do I upload my files?
Hosting Online web hosting packages allow the usage of FTP, Telnet, SSH,
File Manager, MS FrontPage™, and other web development publishing programs,
to upload files to your website.
fast are websites set up?
Online strives for a setup time of no more than 60 minutes per order. If
an order is placed during normal business day hours, orders may be processed
in only a few minutes.
my website get a control panel?
Every web hosting package comes with a web browser based control panel.
The control panel includes many features including; email configurations,
chat rooms, mailing lists, pre-installed cgi scripts, databases, chat rooms,
and much, much, more...
am I billed?
will receive an invoice for each service/account order every month on the
same day the service was ordered (if it is a monthly service). We
accepts Visa and Mastercard.
there any hidden costs?
All costs are stated plainly on our website. We do not hide fees in fineprint,
or in our terms of service pages. The only costs that are commonly found
to occur beyond your expected flat monthly rates per service, are those
due to increased disk space or bandwidth usage. Pricing for such is plainly
stated on our website. Hosting Online very often will allow you to upgrade
your packages to the next size up, should you see an increase in disk space
levels or bandwidth usage for the current month, and not want to pay for
such additional usage. Disk space usage and availability, as well as estimated
bandwidth usage, is available to you in the majority of the control panel
versions included with the hosting packages.
happens if I decide to leave Hosting Online Corporation?
are free to leave at any time.
type of support do you offer? Average Response Time?
offers support to our clients 24/7/365 via email systems.
are the hardware specs of the servers?
server at Hosting Online has different specifications. Whenever a server
reaches what we feel to be the limit, another server is built. We're constantly
upgrading the server hardware on our network. If more drive space, memory,
or faster processors are needed, they are added in at that time. The average
shared server is a dual processor system, with 512-4048MB RAM, and 160mbps
SCSI hard drive(s).
I have adult content on my website?
you can not have adult content on your websites.
I view your Terms Of Service?
Hosting Online terms of service (TOS), including policy and service guidelines,
are available online at: http://www.hostingonline.com/termsofuses.html.
you support International domain names and clients?
can host most international domains on its servers.
do I transfer my domain name?
will attempt to file the necessary electronic forms for your domain name
transfer with InterNIC. If we are unable to file such with your specific
domain name registrar, we will send you instructions on how to do such
yourself, including all necessary technical details. Clients may opt to
not have us handle the domain name transfer, or to delay doing such, as
an option on the web hosting order form required for signup.
if my site breaks your "acceptable usage policy" rules?
sites may be suspended for violations of policy, or if extreme, or second
time offenders, sites may be canceled. Each occurrence is dealt with on
a case by case basis, and we try to work things out with every client.
Notifications will be sent, if we take any action on your account.
if I want to upgrade my website?
may upgrade or downgrade your Hosting Online web hosting package at any
is the uptime?
Online strives to maintain a 99.5% network and server uptime service level.
This uptime percentage is a monthly figure, and does not include any scheduled
hardware/software upgrades, nor "Acts of God". Our definition of "Act of
God" includes; fire, flood, tornado, earthquake, telco fiber issues (ie...Verizon™
cutting a fiber line somewhere), backbone peering point issues (ie...UUnet™
having a router go down in Virginia that wipes out internet service for
the entire East Coast), hard drive failure (faulty hardware is rare, but
cannot be predicted nor avoided), as well as network floods, hacks, and
attacks. If we fails to meet it's 99.5% uptime guarantee, and it is not
due to one of the above reasons, partial downtime credits will be made
available to each client, upon request, on a case by case basis. We do
not credit a full month's service if we only have 99.4% uptime. This would
not be financially healthy for us, and in turn would only negatively affect
the service level we provide to you. "Partial refunds for partial downtime"
is our standard policy.
if the server my website is on gets hacked or attacked?
hacked websites are rare. If such occurs, usually they are a target for
a reason; hate sites, pirated software, etc... We do not host such websites.
If such material is found on a our server, it is deleted immediately and
the user's account canceled. Usually the target is the whole server itself.
Hackers usually go after a server just to say that "they did", or to use
the server to bounce off of to hack something more important. Rarely are
any users' files on the server damaged, erased, or modified. For this reason,
once a hacker is detected, a server can usually be cleaned up and the hacker
locked back out within a matter of hours. At that time the server is restored
to full security levels, as if the hack has never occurred. Most hackers
get into a system through valid user accounts. We recommend you use complicated
passwords for your account.
We strictly reviews all orders for new
clients, to make sure they are legitimate. Unfortunately, some fake orders
do get through the system, and that is one way a hacker can gain initial
access. We runs security checks on the servers daily, so even if a hacker
does get in, they are found and dealt with quickly. Most hackers are not
malicious, they are just playing or testing their abilities. If an individual
attacks the whole Hosting Online Data Center, measures are in place to
cut off such floods and attacks automatically at the backbone level and
the router level. We also uses firewall technology to fend off most common
methods of flooding and attacks to the network.
should I choose Hosting Online Inc. as my web host?
We maintain one of the most feature rich hosting packages on the market,
so advanced that many hosting companies cannot compete. We offers Cpanel™
& WebHostManager™ on it's packages, the premier software in
do I get started?
Just fill out one form....the Secure New Account Order form! You will receive
details shortly afterwards about how to proceed with your new Hosting Online
Web Hosting Account!
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and Maintained by Daoco